Bilingual IT Service Desk Analyst - German Speaking

Location:

Edinburgh
- Sighthill North, Lloyds Banking Group

Pay: £18.25 per hour

Start Date:

1st December 2026

Contract:

6-month temporary contract, with potential for progression

Working Pattern:
Hybrid - 2 days office / 3 days home-based

Hours:

Monday-Friday, shifts between 7:00am and 7:00pm

Looking for a new opportunity?

Are you fluent in German and English and enjoy helping people solve problems?

We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.

You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.

You'll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.

• Taking inbound calls from colleagues in German and English
• Providing first-line support for IT issues and service desk queries
• Helping with password resets, system access, software issues and basic troubleshooting
• Logging, updating and managing support tickers
• Keeping colleagues updated on the progress of their IT incidents
• Working closely with specialist and offshore support teams
• Escalating more complex technical issues when required
• Providing clear and professional communication, both verbally and in writing
• Delivering a consistently high standard of customer service

• Fluent spoken and written German and English
• Excellent verbal and written communication skills
• Confidence handling inbound telephone calls
• Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment
• Strong administration and keyboard skills
• Excellent attention to detail
• The ability to manage multiple queries in a busy environment
• A genuine interest in IT, technology and problem-solving
• A calm and professional approach when dealing with customers or colleagues

IT experience is advantageous - but not essential!

You don't necessarily need previous IT Service Desk experience.

• Previous IT Helpdesk, Service Desk or Technical Support experience
• Experience using ticketing systems such as Service Now, Remedy, Zendesk or similar
• Basic troubleshooting experience
• Experience supporting users with passwords, software, hardware or system access
• IT-related qualifications, studies, apprenticeships or training
• Knowledge of ITIL or service management principles
• Previous experience working in a bilingual environment

This isn't just another temporary customer service role.

You'll have the opportunity to:

• Build your IT experience:
  Develop practical experience within an established IT Service Desk environment.
• Use your language skills every day:
  Support colleagues across different locations, using your German and English communication skills.
• Develop your career:
  The initial contract is for 6 months, with potential opportunities for progression.
• Enjoy hybrid working:
  Once fully trained, you'll work 2 days from the office and 3 days from home.
• Know your shifts in advance:
  Your rota will be provided at least 4 weeks in advance, giving you plenty of time to plan.

The service desk operates between 7:00am and 7:00pm, Monday to Friday.

The current rota consists of:

• 4 weeks of earlier shifts, finishing between approximately 2:30pm and 5:30pm
• 1 week of later shifts, finishing between approximately 6:00pm and 7:00pm

You will receive your shift schedule at least 4 weeks…