Remote Architect - ServiceNow

Our Principal Technical Consultant (Architect) provides guidance to our customers related to the processes they are attempting to model as well as automate in Service Now and develops solutions for the customer’s Service Now environment.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities

Support engagement efforts for process definition, re-engineering,improvement,and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity

Advise customers in their efforts to take advantage of the Service Now to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Provide technical expertise in how to best support Service Now best practices focused on configuration vs. customization

Be an expert in Service Now platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices

Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the Crossfuze Delivery team upon request

Maintain 75% billable utilization target

5+ years of experience implementing, configuring, and customizing Service Now

4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Ability to work remotely and with remote resources as needed

Ability to understand and implement complex end-user requirements

Ability to effectively organize work across multiple projects

Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals

Working knowledge of relational databases

Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development

Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members

A deep understanding of at least 4 product lines’ principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standards

Certifications

Required :
Service Now Certified System Administrator (CSA)

Required:

Service Now Application Developer (CAD)

Required :
Service Now Implementation Specialist certification in four or more application areas

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development…