Remote Customer Solutions Specialist

Help Deliver the Future of Usage-Based Billing
Logi Sense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries.

As a member of our Implementation team, you will work directly with customers to understand their requirements, design and implement solutions, and help bring their products to life on our usage-based billing platform. Trusted by enterprise customers, our platform transforms complex usage data into clear and accurate billing.

At Logi Sense, we believe billing should be simple and transparent. Customers should pay only for what they use, and the systems that enable this should be intelligent, scalable, and reliable. That’s exactly what we’re building—and we’d love for you to be part of it.

Why Join Logi Sense?

Remote-first culture with the flexibility to work from anywhere in Canada

A people-first environment that values integrity, balance, and innovation

Competitive compensation, exceptional benefits, and funded learning & development opportunities

Hackathons, team events, and regular chances to share ideas and shape product direction

The Role
As a Customer Solutions Specialist at Logi Sense, you’ll do more than implement solutions—you’ll become a trusted partner to our customers. You’ll analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch. You’ll collaborate closely with Product, Delivery, and Engineering teams to ensure successful outcomes and contribute to the evolution of our platform.

At Logi Sense, we live by three core values:
Be good. Seek balance. Get paid.
They guide everything we do—and we hope they resonate with you too.

What You’ll Bring to the Team
Expertise and Experience

1–3 years of experience in a technical or customer-facing implementation role

Experience analyzing and documenting customer requirements and translating them into scalable solutions

Hands‑on experience with JavaScript and/or Python

Post‑secondary education in Computer Science or a related technical field (or equivalent experience)

Understanding of SDLC and agile development methodologies

Implementation and Technical Skills

Experience with data migration, ETL processes, and system integrations

Ability to deploy solutions including configuration, implementation, and integration

Experience troubleshooting issues during unit testing, system testing, and user acceptance testing (UAT)

Ability to support customers through go‑live and post‑launch activities

Familiarity with automation and configuration‑as‑code approaches to improve delivery timelines

Experience using AI tools to facilitate data migrations and workflow processes

Collaboration and Delivery

Experience working cross‑functionally with Product, Engineering, and Delivery teams

Ability to coordinate UAT cycles with customers and stakeholders

Strong documentation skills, including requirements, solution design, and operational procedures

Ability to contribute to knowledge transfer and support transitions to ongoing support teams

Mindset and Approach

Strong problem‑solving skills with a customer‑first mindset

Excellent communication skills (written and verbal)

Ability to manage multiple priorities and work independently in a remote environment

A collaborative team player who thrives in a fast‑paced, evolving environment

Bonus Points If You Have:

Experience working with billing platforms, fintech, IoT, or telecommunications systems

Experience with APIs, integrations, or data transformation tools

Exposure to cloud environments and SaaS platforms

Experience improving implementation processes through automation or…