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Telecoms Support Specialist
Remote / Online - Candidates ideally in
South Africa
Listed on 2026-10-09
South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Our client is seeking a dedicated Telecoms Support Specialist to provide exceptional technical assistance in a fully remote capacity. This role is critical in ensuring our clients receive timely and effective support for their telecommunications services. You will be the first point of contact for technical issues, diagnosing and resolving problems related to voice, data, and network connectivity. Working remotely, you will leverage your technical expertise and communication skills to maintain high levels of customer satisfaction.
This position offers the chance to be part of a forward-thinking company that values innovation and employee well-being within a distributed team structure.
- Provide first-line technical support for telecommunications services via phone, email, and chat.
- Diagnose and troubleshoot issues related to VoIP, mobile services, broadband, and network connectivity.
- Escalate complex issues to higher-level support teams or relevant departments.
- Document all support interactions, troubleshooting steps, and resolutions accurately.
- Assist with the setup and configuration of customer equipment and services.
- Contribute to the knowledge base by creating and updating support articles.
- Proven experience in a technical support role, preferably within the telecoms industry.
- Strong understanding of telecommunications concepts, including VoIP, SIP, mobile networks (3G, 4G, 5G), and broadband technologies.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with CRM and ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Competitive annual salary and potential for performance bonuses.
- Comprehensive medical aid coverage.
- Opportunities for remote work and flexible scheduling.
- Training and development programs to enhance technical skills.
- A collaborative and supportive remote team environment.
- Paid time off and public holidays.
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