Remote Support Analyst at Cayenta

Enhance your career as a Support Analyst with Cayenta while working remotely anywhere in Canada or the US. Use AI to troubleshoot complex issues and provide meaningful customer solutions.

As a key member of the Cayenta team, you'll investigate intricate application problems and collaborate closely with multiple departments. Your curiosity and analytical skills will be crucial as you adapt to using modern tools, including AI.

This role offers a fantastic opportunity to sharpen your technical and customer service abilities while gaining a deeper understanding of CIS solutions.

Key Responsibilities:

• Provide timely resolutions to customer application issues

• Investigate and troubleshoot complex data and integration problems

• Collaborate with diverse teams to resolve technical issues

• Leverage AI tools for research and efficient problem-solving

• Document solutions and knowledge to improve team resources

Requirements:

• Experience in customer support or technical support roles

• Strong communication skills with diverse audiences

• Proficiency in SQL and relational databases

• Familiarity with AI tools for troubleshooting

• Utility industry experience is required

Make an impact by leveraging your analytical skills while utilizing AI for customer solutions at Cayenta.