Senior Manager, IT Infrastructure - Technology Services

As a Senior Manager, IT Infrastructure - Technology Services, you will lead and coordinate infrastructure, end user services, service desk, endpoint management, and identity and access management teams across Canada, the United States, and Ireland. Your goal will be to deliver secure, reliable, and scalable technology services that support business operations while ensuring alignment with enterprise architecture, security standards, and organizational priorities.

Your success will come from driving operational excellence, fostering collaboration across regions, and delivering consistent employee technology experience through standardized processes, governance, and service delivery models.

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

• Lead and develop End User Services, Service Desk, Endpoint Management, and Identity and Access Management teams across Canada, the United States, and Ireland, ensuring alignment with corporate standards, business priorities, and cybersecurity requirements
• Establish and maintain enterprise technology standards, governance frameworks, and operational processes that enable secure, scalable, and consistent infrastructure and support services
• Oversee the delivery and continual improvement of core infrastructure services, including telecommunications, wireless technologies, collaboration tools, and end-user computing environments
• Lead the implementation, support, and optimization of physical security technologies, including access control, door security, and surveillance systems across multiple locations
• Provide strategic direction for IT Service Desk operations, enhancing service quality, issue resolution, and overall employee technology experience
• Direct endpoint management capabilities, including software deployment, operating system patching, device lifecycle management, compliance initiatives, and vulnerability management practices
• Partner with Cyber Security teams to strengthen infrastructure security, reduce risk, and ensure compliance with corporate policies, industry standards, and regulatory obligations
• Establish operational metrics and reporting that measure service performance, system reliability, user satisfaction, and technology outcomes while providing insights to business and IT leadership
• Manage vendor relationships, budgets, resources, technology investments, and strategic initiatives while contributing to the development and execution of enterprise IT strategies

• Strong knowledge of End User Services, Endpoint Management, Active Directory, Identity and Access Management, and vulnerability management within a complex enterprise environment
• Experience with IT service management frameworks and tools, including Service Now, along with a solid understanding of service level agreements and service delivery best practices
• Knowledge of physical security technologies, including access control systems, door security platforms, and surveillance camera systems supporting multi-site operations
• Strong leadership, people management,…