Remote AI Operations Specialist at Cayenta

Drive innovation as a Remote AI Operations Specialist with Cayenta, a Harris division, enhancing customer support through AI innovations and process improvements. Collaborate across teams and leverage technology to transform operations and elevate service experience.

Cayenta seeks a motivated AI Operations Specialist to support its remote operations across Canada and the US. This role emphasizes business analysis, customer insights, and leveraging emerging AI technologies to enrich customer support processes. You will work closely with cross-functional teams, focusing on ways AI can enhance existing processes and automate repetitive tasks.

Key Responsibilities:

• Drive support transformation by evaluating existing processes

• Gather feedback from customers and stakeholders for improvements

• Analyze ticket trends and customer interactions for insights

• Coordinate AI tool improvements and monitoring

• Partner with Product and R&D for operational readiness

Requirements:

• 3+ years in customer support or related fields

• Strong analytical and problem-solving abilities

• Familiarity with generative AI and AI tools

• Excellent communication and project management skills

• Ability to work independently and collaboratively

Bring your analytical mindset and AI expertise to shape the future of Cayenta's customer operations.