Systems Management Manager - Remote

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $91,700 - $163,700/year

Job Area:
Technology Company:
United Health Group Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?  

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

We are seeking an experienced Business Applications Manager with expertise in document management applications. The manager will oversee daily tasks and activities of a team that is responsible for translating business requirements into technical system specifications and implementing those solutions. The manager will work closely with stakeholders, business analysts, vendors, and end users to resolve complex issues, deliver sustainable enhancements, coordinate testing and releases, and maintain or improve operational efficiency.

This role will also be responsible for driving the strategic roadmap, ensuring the supported platforms remain stable, secure, and aligned with enterprise goals. This role blends leadership, technical oversight, and stakeholder collaboration to optimize system performance, deliver key initiatives, and support our mission of powering innovative, consumer focused healthcare solutions

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Application Management Direct and provide L2/L3 production support for document management applications and various other data and application archival solutions, including incident, service request, problem, and change management activities

Monitor application health and performance; investigate production issues; restore services within agreed service levels; and provide clear, timely stakeholder communication

Perform detailed root cause analysis for recurring or high-impact incidents and implement corrective and preventive actions

Gather and analyze business requirements, assess application impacts, contribute to solution design, and translate business needs into sustainable technical and functional outcomes

Coordinate User Acceptance Testing (UAT), defect resolution, release validation, implementation readiness, and post-production verification

Partner with application analysts, customer and vendors on upgrades, integrations, patches, configuration changes, and enhancement releases

Manage application configuration, data quality, user access, roles, security, reports, workflows, and operational controls in accordance with enterprise standards

Create and maintain runbooks, standard operating procedures, knowledge articles, system documentation, support metrics, and troubleshooting guides

Identify opportunities for automation, AI-enabled operations, monitoring improvements, and process optimization to strengthen reliability and user experience

Participate in an enterprise support model, including planned releases, critical incident response, and after-hours support when required

People Management Supervise team and their day-to-day activities, including providing on-going coaching and conducting formal performance reviews as part of the system-wide process May be responsible to provide input and development into department's overall budget…