Chief Client Architect

About Workato Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer.

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Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers

Responsibilities We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to:
Executive Advisory & Flagship Account Leadership Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders

Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards

Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions

Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts AI, Agentic Automation & Enterprise MCP Strategy Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem

Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation

Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:

Context management across applications, data, and workflows

Secure orchestration of AI agents and automations

Governance, observability, and lifecycle management for AI-driven systems

Align AI and agentic initiatives with enterprise security, compliance, and risk requirements

Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

Expansion, Value Realization & Commercial Impact Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment

Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation

Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment

Track, articulate, and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery Lead high-impact professional services engagements requiring executive-level judgment and architectural depth

Apply and evolve Workato advisory methodologies, including GEARS and…