Senior Technical Account Manager - SIEM​/Security Analytics; US Remote

Position: Senior Technical Account Manager - SIEM/Security Analytics (US Remote)
Denver, COCustomer Success – CSM /Full-time /Remote Company Overview:

Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.

Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence.

Beyond Detecting. Start Deciding. Start Acting.

Learn more at .

Job Description:

We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the most accountable individual for a customer's adoption journey -- end to end, from onboarding through full production use.  You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you'll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business.

As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.

By using your knowledge of CTI and Sec Ops, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts.

The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Duties & Responsibilities:

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Serve as an Anomali Platform power user; help our customers achieve success with the technologyo
Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcomeo
Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes

Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partnerso
Address customer’s technical requests; proactively identify and resolve issueso
Provide advice, guidance, and technical know-how to ensure successful usage and adoptiono       Manage customer expectations while holding them accountableo       Be your customer’s advocate and internal championo
Promote advocacyo
Track key account metrics; communicate progress to internal and external stakeholderso
Engage with the Onboarding Engineers to ensure a smooth transitiono
Engage with Technical Support to ensure speedy resolution of customer issueso
Engage with Engineering to resolve customer reported issueso
Partner with Sales to ensure an exceptional customer experienceo
Engage with Product Management to promote customer feature requests

Qualifications

Skills and Experience Requirements:
• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
• Demonstrated experience presenting to and building trust…