IT Support Analyst

Overview of the IT Support Analyst role

Sellick Partnership is currently supporting an organisation based in Oxfordshire with the recruitment of an experienced IT Support Analyst on an interim basis.

This is a hands-on first and second-line support role, providing technical support across a broad range of IT services and working closely with users to resolve incidents quickly and effectively.

The successful candidate will need to be comfortable taking ownership of issues from initial assessment through to resolution, working independently where required and escalating to colleagues, partners or third-party suppliers where appropriate.

Key responsibilities of the IT Support Analyst will include:

Providing first and second-line technical support to users across the organisation
Diagnosing, troubleshooting and resolving incidents within agreed service levels
Supporting desktops, laptops, tablets, operating systems, applications and peripherals
Providing technical support across networking, telephony, AV systems and remote working environments
Taking ownership of support issues and keeping users informed through to resolution
Deploying and supporting IT hardware, devices and associated peripherals
Working with third-party suppliers and internal teams to resolve more complex technical issues
Providing clear technical advice and support to non-technical users
Supporting IT service continuity processes and wider IT projects where required
Identifying recurring issues and opportunities to improve the user experience and IT service

Required experience of the IT Support Analyst will include:

Previous experience providing first and second-line IT support within a corporate environment
Strong working knowledge of Microsoft operating systems and associated technologies
Experience supporting desktops, laptops, remote working, telephony, AV equipment and business applications
Good understanding of deploying and supporting IT hardware and peripherals
Strong troubleshooting skills with the ability to investigate and resolve technical issues independently
Ability to explain technical information clearly to non-technical users
Experience working with third-party IT suppliers
Strong customer-service skills with the ability to manage competing priorities and work effectively under pressure

Desirable experience will include:

Microsoft certification or equivalent
Experience supporting networks and servers
Knowledge of IT security
Experience supporting VoIP and wider communications technologies

The successful candidate will be joining a busy IT environment, where providing a responsive, reliable and customer-focused service is key. You'll need to be comfortable taking ownership of problems, working across a varied range of technologies and adapting quickly when priorities change.

How to apply

for the IT Support Analyst position

If you have the first and second-line support experience outlined above and are interested in this Interim IT Support Analyst opportunity, please apply within. Alternatively, please contact Sadie Wilkes at Sellick Partnership for a confidential conversation.

Synonyms: IT Support Analyst, IT Support Engineer, Service Desk Analyst, Desktop Support Analyst, 2nd Line Support Engineer, IT Technician, ICT Support Analyst

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website