Field Customer Support Specialist

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For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well‑being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.

In return, we’ll help you build a career that you can feel passionate about.

We are seeking a Field Customer Support Specialist for our Endosafe instruments: nexgen MCS, nexgen PTS, Bio Tek Elx
808 plate reader, PRS-3, LAL endotoxin, BET (Biological Endotoxin Testing) within our Microbial Solutions business covering North America.

The following are responsibilities related to the Field Customer Support Specialist:

Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations.

• Schedule and perform on‑site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
• Provide technical assistance and problem resolution to customers via telephone, email, or on‑site communication.
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
• Assisting field sales personnel in product demonstrations, new customer training, and product validations.
• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
• Responsible for resolving client testing laboratory instrument service issues.

The following are
minimum qualifications related to the Field Customer Support Specialist
for our Nexus Robot and Endosafe range:

Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field

• High level of Technical ability and able to work under pressure
• 3+ years of related experience
• Ability to work from a home-based office
• Frequent travel, sometimes with short notice

The pay range for this position is $80,000 to $90,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever‑changing needs of the industry. We help clients to ensure product safety and quality with easy‑to‑use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early‑stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non‑GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities.

Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we…