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VIP Support Engineer
Remote / Online - Candidates ideally in
Abu Dhabi, UAE/Dubai
Listed on 2026-10-10
Abu Dhabi, UAE/Dubai
Listing for:
Client of Exceed IT Services
Remote/Work from Home
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Deliver dedicated white-glove technical support to Ministry executive leadership and their offices resolving issues end-to-end across the full technology stack with discretion speed and minimal escalation
KEY RESPONSIBILITIES- Act as named single point of contact for an assigned group of executives and their support staff
- Own incidents to resolution across desktop mobile collaboration server and storage layers regardless of tier boundaries
- Provide proactive support - pre-meeting readiness checks board and council session support executive travel preparation and device health monitoring
- Deliver full Microsoft Teams support including Teams Rooms live events town halls and audio video quality troubleshooting
- Manage executive mailbox calendar delegation archiving and Exchange Online issues
- Perform Wintel server and storage administration tasks supporting the executive environment
- Troubleshoot connectivity for executive areas home offices and remote working including VPN and secure access
- Coordinate vendors L3 teams and security functions while retaining full ownership of the executive user experience
- Provide on-site presence at Ministry events ceremonies and high-profile sessions
- Maintain absolute confidentiality over all information encountered in the course of support
- Wintel
- Windows Server administration Active Directory Group Policy DNS and DHCP - Storage - SAN and NAS fundamentals file services NTFS permissions backup and restore operations
- Microsoft
- Microsoft 365 Exchange Online Intune SharePoint One Drive Entra - Teams - full administration and troubleshooting including Teams Rooms peripherals and meeting quality analysis
- Networking - solid working knowledge of TCP IP routing fundamentals VPN Wi-Fi and firewall concepts
- Endpoint security tooling encryption and mobile device management
- Windows 10 11 advanced troubleshooting and performance tuning
- Act as named single point of contact for an assigned group of executives and their support staff.
- Own incidents to resolution across desktop, mobile, collaboration, server and storage layers regardless of tier boundaries.
- Provide proactive support - pre-meeting readiness checks, board and council session support, executive travel preparation and device health monitoring.
- Deliver full Microsoft Teams support including Teams Rooms, live events, town halls and audio/video quality troubleshooting.
- Manage executive mailbox, calendar delegation, archiving and Exchange Online issues.
- Perform Wintel server and storage administration tasks supporting the executive environment.
- Troubleshoot connectivity for executive areas, home offices and remote working, including VPN and secure access.
- Coordinate vendors, L3 teams and security functions while retaining full ownership of the executive user experience.
- Provide on-site presence at Ministry events, ceremonies and high-profile sessions.
- Maintain absolute confidentiality over all information encountered in the course of support.
- Wintel
- Windows Server administration, Active Directory, Group Policy, DNS and DHCP. - Storage - SAN and NAS fundamentals, file services, NTFS permissions, backup and restore operations.
- Microsoft
- Microsoft 365, Exchange Online, Intune, SharePoint, One Drive, Entra . - Teams - full administration and troubleshooting including Teams Rooms, peripherals and meeting quality analysis.
- Networking - solid working knowledge of TCP/IP, routing fundamentals, VPN, Wi-Fi and firewall concepts.
- Endpoint security tooling, encryption and mobile device management.
- Windows 10/11 advanced troubleshooting and performance tuning.
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