ServiceNow Architect remote

Contract

Remote

• Technical Architecture:
  Ability to design scalable, secure, and high-performing Service Now platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence:
  Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication:
  Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving:
  Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen:
  Understand and credibly engage with the customer’s industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping:
  Ability to develop and maintain a clear, defensible Service Now platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills:
  
  Service Now Platform Knowledge:
  Deep understanding of the core Service Now platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., , Architectural Knowledge:
  Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge:
  Deep expertise in ITSM is mandatory. Expertise in at least one other Service Now workflow area (e.g., ITOM, CSM, HRSD, Sec Ops) is expected.
• Certifications:
  
  Required:
  
  Certified System Administrator (CSA),