ZR__JOB

HRSD Service Now Project Manager- 100% Remote

Title of Position:
Senior HRSD Service Now Project Manager

Client Location in on EST in Basking Ridge, NJ

Starting early January 2023

We are currently looking for a new resource for a project we are working on. We have been tasked to redesign the intranet/Service Now to improve our employee experience for HR. The project will kickoff in January and should be for 4-6 months but could extend.

The senior PM will have 10+ years experience and some certifications PLUS they should have the following:

• Must be able to develop high-level strategic Powerpoint presentations for Management and present to senior leaders
• Comfortable working with senior leaders to gather information and document
• Must be organized and able to handle a complex project
• Must be a self starter and work independently as this person will gather information, make recommendation, get approvals and then develop and execute
• Must have excellent written and verbal skills as the person will be expected to provide status updates via email and presentations
• Must have – An individual who has HR Service Now experience in organizing the content, creating knowledge base articles, chat bot and documenting requirements for the developers
• Highly preferred
  - An individual with knowledge of operating in a tiered service delivery model, including self-service, contact center and transaction components so he/she can help design the content appropriately.
• The Project is highly visible within HR and the organization. He/she will be working on change management and communications with our Corporate Communications group.

Below is an outline of the different components you will be working on:

• Service Now Knowledge - Base set-up of structure and articles, communicate the changes, develop the content and execute
• Operations Transition:
  Will look to this individual to run the ops transition (current items vs future items to be transitioned) conversations and scribing on information
• Root Cause Analysis – Analyze the tickets coming in and assess how they can be streamlined or organized. Make recommendations, communicate to the team for buy-in and build new content if necessary. Will be required to schedule working sessions, lead the conversations, analysis the input and execute on the work.