Technical Support Specialist- Fully Remote

Job Duties:

• Provide support to Ting customers by phone and email
• Create and maintain clear, concise and accurate documentation for internal and external use
• Act as liaison to ensure smooth operations and service delivery to all customers and partners
• Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
• Support Engineering team with testing software and hardware
• Troubleshoot issues down to the root cause
• Perform other duties as required

Requirements:

• Associates Degree or valid (up to date) certification in related field
• 2 years' work experience in a technical support or customer support role
• A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays

What We Offer:

• Competitive salary + equity
• Freedom - ability to make, own, and carry out decisions