Configuration Analyst

Agility 360 is seeking a Application Configuration Analyst to playa key role in implementing, configuring, and supporting enterprise software solutions for our client. This position combines technical expertise, problem-solving, and client collaboration to ensure successful system implementations and ongoing application optimization. The analyst will lead configuration efforts, support complex client initiatives, and work cross-functionally to deliver high-quality solutions that meet business and technical requirements.

• Configure and customize applications during implementation and provide ongoing configuration support to meet evolving client needs.
• Create, maintain, and modify business rules governing data searches, workflows, functionality, and presentation using configuration and business rule expression tools.
• Investigate, troubleshoot, and resolve application, data, and system issues to ensure optimal performance, data integrity, and customer satisfaction.
• Partner closely with Account Management, Product Development, Database Administration, and System Engineering teams to drive issue resolution and system enhancements.
• Leverage relational database knowledge to analyze, troubleshoot, and support application functionality and data integrations.
• Develop and execute SQL queries to research application behavior, validate data accuracy, and support system changes.
• Document technical configuration requirements and implementation procedures.
• Support the implementation and maintenance of application hosting environments, including associated hardware and network components as needed.
• Lead application enhancement and change management projects, including project planning, risk identification, mitigation strategies, status reporting, and stakeholder communication.
• Participate in continuous process improvement initiatives that enhance product performance and customer experience.

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent combination of education and experience.
• 5+ years of experience in software implementation, application support, systems configuration, or a related technical role.
• Previous experience leading projects, coordinating cross-functional teams, or serving in a technical leadership capacity.

• Strong understanding of relational database management systems (RDBMS) and database concepts.
• Hands-on experience writing and troubleshooting SQL queries.
• Familiarity with database querying, data migration, data validation, and integration processes.
• Experience with application configuration, software customization, and technical troubleshooting.
• Exposure to programming or scripting languages is a plus.

• Excellent analytical and problem-solving abilities with strong attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Proven ability to translate business requirements into technical solutions.
• Strong project coordination and organizational skills with the ability to manage multiple priorities.
• Skilled at building client relationships and delivering exceptional customer service.
• Adaptable and comfortable working in a fast-paced environment with changing priorities.
• Experience working in a collaborative, matrixed organization is preferred.
• Negotiation and stakeholder management skills are highly valued.

• Experience supporting real estate, property, mortgage, or related industry applications.
• Familiarity with enterprise software implementation methodologies and change management practices.

• Duration: 6-month contract with potential for extension (extension not guaranteed).
• Location:
  
  Open to fully remote candidates. Must be in Central Time Zone (CST).
• Pay Rate: $28.00 - $30.00 per hour.
• Work Schedule:
  
  Monday through Friday, 40 hours per week. Candidates must be flexible to support team and business needs.
• Interview Process:
  Virtual interviews conducted via Microsoft Teams, consisting of 2-3 rounds.