IT Support Engineer - Helpdesk ServiceDesk; Work from home

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed,
we want to hear from you!

Established in 2009,
EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys
, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

Learn more about us:
About Us | Client Ticket Surveys | Public Reviews

Follow us:
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Position: IT Sales & Support Engineer / Consultant / Specialist

Location:

100% Remote (U.S. only)

Schedule:

Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST

Type:
Full-Time, Hourly

• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales
  —help clients while identifying their technology need
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment

• MSP/MSSP
  
  Experience:
  
  3-5+ years
• IT Support
  
  Experience:
  
  3-5+ years
• IT Sales
  
  Experience:
  
  1-2+ years
• Client Segment
  
  Experience:
  
  3-5+ years supporting businesses
• Remote/Hybrid
  
  Experience:
  
  2-3+ years

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• Connect Wise (Manage, Automate, Control, CPQ, Bright Gauge, & More!)

• Fortinet Firewalls, Switches, APs
• SonicWALL Firewalls, Switches, APs
• Ubiquiti Routers, Switches, and APs

• Typing speed:
  40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

• Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

• Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
• Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
• Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.

• Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
• Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
• Future-Focused – 401K & Retirement Benefits to build financial security.
• Professional Growth – Continuously level up your skills, knowledge, and expertise
• Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
• Your Voice Matters – A small-business culture where your ideas make an impact.
• High-Energy, Fast-Paced Work – A team of go-getters who love what they do.