IT Helpdesk Remote ; Support Specialist
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-10-10
San Diego, San Diego County, California, 92189, USA
Listing for:
Military, Veterans and Diverse Job Seekers
Remote/Work from Home
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Computer Repair / Support, Desktop Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Support Specialist IJob Openings IT Helpdesk Remote Support;
Support Specialist IAbout the job IT Helpdesk Remote Support;
Support Specialist IEssential Functions and Responsibilities
- 1. Maintain call and support metrics at required level for assigned area.
- 2. Escalate tasks due to need for higher level of technical ability or customer service skills required.
- 3. Utilize help request system to document work and customer interaction.
Competencies:
Minimum Qualifications:
- 1. A designated home workspace free of distractions.
- 2. A reliable high speed home Internet connection(10
Mbps Download, 5
Mbps Upload). - 3. Familiarity with computer hardware, software, operations, and common problems.
- 4. Ability to learn new technologies and concepts quickly.
- 5. Strong customer service, interpersonal, and communication skills.
- 6. Previous education or professional certifications may be considered in lieu of work experience.
- 1. Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
- 2. A minimum of one year of experience in computer troubleshooting or a similar technical field.
- 3. Familiarity with systems, policies, and organization.
- 4. Microsoft Office Specialist certifications:
Excel, Word, PowerPoint, Outlook.
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