Cloud Billing Team Leader

Do you enjoy leading teams, solving complex challenges and driving continuous improvement?

Join our Finance Operations team as a Cloud Billing Team Leader and help shape one of the fastest-evolving areas of Softcat's business.

Softcat is one of the UK's leading technology solutions businesses and a FTSE 250 company. We believe that everyone deserves the chance to grow, succeed and make a real impact. Our people are at the heart of everything we do, and we've built a culture where collaboration, learning and innovation thrive.

As a Cloud Billing Team Leader, you'll play a key role in ensuring the successful delivery of our cloud billing operations. Supporting the Cloud Billing Manager, you'll lead a team of Cloud Billing Analysts, overseeing workloads, maintaining service quality and helping to deliver accurate and scalable billing solutions for our customers.

Working across Finance, Technology, Sales, Customer Operations and Service Delivery, you'll be responsible for resolving operational challenges, driving continuous improvement and ensuring our cloud billing service evolves alongside our growing cloud business.

• Leading the day-to-day delivery of cloud billing operations and supporting recurring billing cycles.
• Managing team workloads and priorities to ensure accurate and timely billing outcomes.
• Coaching, developing and motivating Cloud Billing Analysts to achieve their potential.
• Acting as an escalation point for complex billing and customer issues.
• Monitoring team performance, capacity and service quality through KPIs and operational reporting.
• Supporting governance, controls, reconciliations and audit requirements.
• Working with stakeholders across the business to improve processes and resolve operational challenges.
• Identifying opportunities for automation, standardisation and continuous improvement.
• Helping to build a high-performing, customer-focused team culture.

• Experience working within a complex billing, finance, technology, telecommunications, cloud or managed services environment.
• Previous experience leading, coaching or coordinating operational teams.
• Strong stakeholder management and communication skills.
• Experience managing high-volume operational processes and competing priorities.
• A solid understanding of operational controls, governance and service management.
• Strong Microsoft Excel skills and confidence working with complex data.
• A proactive mindset with a passion for problem solving and continuous improvement.

• Experience with cloud, subscription or usage-based billing models.
• Knowledge of Microsoft, AWS or Adobe billing.
• Experience with Oracle Net Suite.
• Exposure to Lean, Six Sigma or similar continuous improvement methodologies.
• Experience supporting operational transformation or business change initiatives

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

At Softcat, we celebrate difference and are committed to creating a workplace where everyone can succeed. We welcome applications from all backgrounds and provide support throughout the recruitment process to help you perform at your best.