Information Technology Generalist

This position supports information technology services for many district, county, and field offices. The work focuses on helping users solve computer and network problems and keeping technology systems working smoothly. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support:
  Provide help for software, hardware, and network issues across many office and field locations
• Device Management:
  Maintain and update workstations, mobile devices, printers, and specialized equipment
• Network Assistance:
  Troubleshoot network connectivity problems and work with tools to monitor and resolve issues
• User Guidance:
  Teach users about technology, assist with new system rollouts, and offer clear instructions
• System Documentation:
  Record work, update tickets, and track assets and inventory for technology equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hollidaysburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

• This particular position also requires possession of one or more years of full-time experience in each of the following:
  • IT support/installation involved with technology CADD support (Installation and support of software such as Open Roads, Cadd Software, Bentley Software etc.)
  • IT support/installation involved with technology of automotive and heavy diesel garage diagnostic software and vehicle connectivity (For example: engine diagnostic code readers, ODB2 scan tools, Ford IDS software, Auto Enginuity, Premium Tech Tool, Noregon JPro etc.)
  • IT support/installation of hardware and software in a traffic management center and familiarity with concepts of an Intelligent Transportation System (ITS) environment
• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.
• To learn more about employment preferences for veterans, go to  and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an…