Remote) Consulting Manager

Position: (Remote) Consulting Manager
Cayenta, a division of Harris; is seeking a Consulting Manager who will lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization.

This role manages a team of Application Consultants (App Cons) delivering utility and municipal customer information system (CIS) implementations - spanning billing, customer service, field operations, and integrations with adjacent systems such as Customer Self-Service Portal), MWM (mobile workforce management), and ERP/financial systems. This role drives delivery methodology, provides solution oversight, ensures projects are delivered on time, within scope, and within budget, and maintains high client satisfaction across the utility and municipal client base.
** This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.
**** Salary:
**** 90K - 100K
**** AI & Innovation Mindset
** We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
** What your impact will be:
**** Team Leadership, Mentorship & Resource Optimization
*** Lead, mentor, and coach Application Consultants (App Cons) and project resources across all consulting tiers to achieve project and business unit objectives.
* Provide solution oversight across multiple concurrent Cayenta CIS implementations and mentor all consultants within that portfolio, with the goal of enhancing consultant skills to deliver the best possible project outcomes.
* Allocate and balance App Con resources across concurrent client engagements, optimizing utilization and billable ratios while preventing burnout - particularly during peak go-live and cutover periods.
* Foster an agile, accountable team culture focused on problem-solving, continuous learning, and career growth within the Cayenta consulting tier structure.
* Assist functional managers with mid-year and year-end performance evaluations (e.g., formal feedback through Workday).
* Monitor overall team performance by tracking and analyzing statistics and trends (utilization, billability, ticket/incident volume in Cay Stone), providing reporting to the senior Management Team.
** Implementation Methodology & Execution
*** Drive standard, repeatable delivery frameworks - including Cayenta's fit-to-standard configuration approach, pre-configured utility/municipal industry templates, and training-first user adoption - rather than defaulting to custom, waterfall-style delays.
* Lead the effort on complex or "greenfield" CIS solutions and custom modifications on projects or in new markets (e.g., new utility types, new regulatory/rate environments, first-time integrations).
* Review proposed solution architecture - including CIS configuration, integration design (CSS Portal, MWM, Financial Systems, AMI/MDM, IVR), and data conversion approach - for projects under their purview; able to influence internal and client resources when difficult decisions need to be made.
* Own and drive continuous improvement of Cayenta's implementation methodology - evaluate what is and isn't working across active projects, partner with Directors on formal changes, revise methodology as agreed, update documentation, and train staff.
* Lead client workshops to explain the Cayenta CIS product and gather requirements for configuration or customization as required.
* Partner across departments (including Project Managers) to ensure smooth sales-to-services handoffs and seamless post-go-live transitions to Customer Support.
* Conduct post-implementation retrospective summaries and coordinate handoffs per standard Cayenta methodology.
** Financial & Budget Oversight
*** Establish, track, and manage Cayenta CIS implementation project budgets, cost estimations, and allocations.
* Monitor project health,…