Remote Senior Enterprise SaaS Support Engineer
Ardrossan, Three Towns, North Ayrshire, Scotland, UK
Listed on 2026-10-11
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IT/Tech
IT Support
Jobs
247 is seeking a Senior Technical Support Specialist for London to ensure support insights influence roadmap and quality improvement within the 5.7 Support Operations & Excellence. This role is not L1 / call-centre support, nor just escalation to engineering.
You will support enterprise SaaS platforms in production, handle escalations and incidents, communicate during incidents without speculation, own customer-reported issues from intake to resolution, and help improve on-call hygiene and
As a Remote Senior Enterprise SaaS Support Engineer, you will play an important part at Ema in Ardrossan, Scotland, United Kingdom.
The position is based in Ardrossan, Scotland, United Kingdom.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 65.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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