IT Service Desk Lead — Remote-, Multi-Site
Tees Valley, Stockton-on-Tees, Durham County, TS18 1AD, England, UK
Listed on 2026-10-11
-
IT/Tech
IT Support, IT Project Manager, HelpDesk/Support, IT / Software Sales
NEC Software Solutions is seeking an experienced Service Desk Manager to lead the end-to-end ITIL-aligned service desk and incident management across multiple locations. The role reports to the Head of Service Delivery and manages a core team of 4 FTE with a wider team of ~50.
You will drive process improvement, stakeholder engagement, and performance metrics while ensuring compliance with ISO standards and security certifications.
For the IT Service Desk Lead — Remote-Friendly, Multi-Site position at NEC Software Solutions, we are reviewing applications now.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the IT Service Desk Lead — Remote-Friendly, Multi-Site role at NEC Software Solutions, based in Tees Valley, England, United Kingdom.
We are looking to fill the IT Service Desk Lead — Remote-Friendly, Multi-Site position at NEC Software Solutions in Tees Valley, England, United Kingdom.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).