IT Operations Support Specialist; APAC or Americas, Remote

Company Overview Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using the real-time insights about adversaries, their relationships, threat patterns, and imminent attacks relevant to their businesses. The company’s platform collects, interprets, structures, and validates human-led, automation-enhanced intelligence, which fuels our external attack surface and advanced behavioral threat hunting solutions. Customers utilize this operationalized intelligence to drive a proactive response to neutralize threats and mitigate risk.

Organizations across the globe leverage Intel 471's world-class intelligence, our trusted practitioner engagement and enablement, and globally-dispersed ground expertise as their frontline guardian against the ever-evolving landscape of cyber threats to fight the adversary - and win. The Role Intel 471 is looking for an IT Operations Support Specialist to own IT support for our colleagues outside Europe. The role reports to the Director, Infrastructure & Security.

We can hire for this role in either the Americas or APAC. The successful candidate will work their local business hours. The role is offered on a B2B contractor basis, and is available in six countries only. These are Brazil, Canada, and Panama in the Americas, and Australia, India, and Indonesia in APAC. You must be based in one of these countries and legally able to work from there.

We cannot consider applications from other locations unfortunately. We are a fully remote company and our IT support runs on European hours today. This role exists to close that gap. You will be the person our colleagues in your region come to when something in their setup stops working, and for a good part of your day you will be the IT person who is online.

That independence is the point of the role. The work is end-user IT support and the account and device lifecycle behind it: the support queue, onboarding and offboarding, laptops from order through enrollment, and getting people unblocked quickly when access breaks. You will also have real room to automate the requests we handle over and over, rather than working through them by hand.

• End-user support
  • Own the IT support queue for your region through our service desk, from first response to resolution, and keep the requests that need another team moving rather than parked.
• Be the unblock path when someone cannot work: an expired SSO session, a locked laptop, a first-day account that is not ready, access that stopped working.
• Support our estate day to day, which is macOS first, with Linux and cross-platform tools alongside it.

• Run the hands‑on half of onboarding: create accounts, assign licenses and groups, get the new joiner into Google Workspace, Slack, Atlassian and 1
  
  Password, and make sure their first day works.
• Run offboarding to the documented order of operations, including transfers before suspension, per‑application session and token revocation, and the follow‑up checks in the days after an exit.
• Administer Google Workspace users, groups and aliases, and handle access requests against the policy Security sets. You run the requests. Access policy, and the automation behind the lifecycle, sit with the Security team.

• Order, ship and track hardware for your region, and keep the asset record accurate.
• Enroll and verify devices in MDM (Mosyle), including disk encryption, the managed application baseline and secure access through Cloudflare WARP.
• Keep endpoint tooling coverage complete across the fleet and chase the machines that fall out of it.

• Automate the repeatable requests instead of absorbing them. A large share of our current ticket…