IT Support Team Lead

Proton was founded in 2014 by scientists from CERN on a simple truth:
privacy is a fundamental human right
. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!

We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of.

Check our open-source projects here!

The internal IT team is what makes Proton possible: it supports everything, from all the internal computer systems, from laptops to the internal documentation solution and videoconferencing. The team collaborates with the security team to provide a safe environment for Proton staff to communicate and develop the products and business.

• Enabling employees to leverage AI in their daily work safely
• Building tools and processes that support and accelerate employees' daily work
• Automating onboarding and offboarding workflows.

• We use Proton's products internally: mail, drive, docs, calendar...
• Linux servers, FreeIPA.
• Zendesk, Jira, Confluence, Slack, and other popular products.

The internal IT team sits at the intersection of multiple business functions: engineering, finance, customer support, and more. An exceptional leader in this role will develop connections with the rest of the business, propose changes to streamline processes, evaluate their business impact and ROI, and implement new tools and processes.

• Manage a distributed team of 3-5 people
• Manage on-premises infrastructure upon which internal tooling can run
• Improve processes that span beyond IT to eliminate delays and manual labor, in collaboration with other parties involved in those processes
• Design and implement internal tools
• Create the team strategy and vision, and break it down into quarterly objectives. Drive the execution.

A seasoned IT professional with hands-on experience in system administration on multiple platforms and successful management experience. A creative mindset trying to tackle challenges rapidly and with limited resources using creativity.

• Good communication, team management, and interpersonal skills
• Capacity to define a pragmatic and ambitious strategic plan and track its execution
• Hands-on system administration experience on Linux and preferably another OS
• Proton is an office-first company. We expect you to spend most of your time in the office, and while we do offer some flexibility to work from home, we believe in-person collaboration helps us build the best products.

• Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here)

• Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.

• Technology: you'll get the right hardware and the right software you need to do your best work.

• Learning & Development: we invest in your growth because sharp people make us better.…