Remote 2nd Line IT Support Advisor/Off
Shoreham-by-Sea, West Sussex, BN43, England, UK
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support
Focus Group is hiring a 2nd Line IT Technical Support Advisor to work 12-hour shifts on a 4-on/4-off rotating schedule, from 7:00am to 7:00pm. This fully remote UK role includes handling second-line queries, advanced troubleshooting and customer communication to ensure timely resolutions.
You will diagnose issues, escalate where needed, and maintain SLAs while contributing to a high-quality customer experience. Flexible scheduling and shift allowances apply.
We are currently recruiting a Remote 2nd Line IT Support Advisor (4 On/4 Off) for our team in Shoreham-by-Sea, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote 2nd Line IT Support Advisor (4 On/4 Off) role in the description above.
We appreciate your interest in this position.
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