Remote IT Service Desk Analyst Winnipeg

Support Auto Canada team as a Remote IT Service Desk Analyst in Winnipeg, MB. You'll be the first point of contact for IT assistance, providing essential support and troubleshooting services.

In this full-time position, you will engage with team members, logging incidents, responding to queries, and managing onboarding tasks. Your responsibilities will include troubleshooting, dispatching tickets, and documenting solutions.

This role offers a unique opportunity to grow in a dynamic environment while enhancing your IT support skills.

Key Responsibilities:

• Act as first contact for IT-related issues

• Log incidents and create detailed tickets

• Perform basic troubleshooting and password resets

• Assist with employee onboarding and offboarding

• Document resolutions and maintain the knowledge base

Requirements:

• Strong interpersonal and customer service skills

• Effective time management and reliability

• Basic skills in Windows and MS Office

• Familiarity with Service Now software is a plus

• Knowledge of ITIL service delivery framework is an asset

Bring your IT support expertise to Auto Canada and enhance our team's productivity and service quality.