Remote Tier 2 Tech Support | Troubleshooting & Escalations
Washington, District of Columbia, 20022, USA
Listed on 2026-10-11
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Hireframe is seeking a Technical Support Specialist to join our Tier 2, customer-facing team. You will troubleshoot product issues, guide customers by phone, email, and SMS, and coordinate with service partners for field visits.
You’ll escalate to Engineering when needed and maintain case records in Zendesk and Jira. The role emphasizes owning cases through resolution, collaborating with Customer Experience, Field, and Engineering, and contributing to process improvements.
We invite applications for the Remote Tier 2 Tech Support | Troubleshooting & Escalations position located in United States.
This is a Full Time role.
The position is based in United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 55.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).