Manager, IT Service - Software Asset Management

Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives.

Lead the enterprise Software Asset Management team and oversee software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery. Partner with Procurement, Finance, Legal, technology teams, software owners, and leadership while using Flexera and related tools to support informed decisions, timely renewals, audit readiness, and cost optimization. This is a remote position within the United States. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability Defines and maintains service operations key performance indicators (KPI) metrics Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.

Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members Leads team to help ensure the stable operation of ITSM activities Shares knowledge and develop staff capabilities to strengthen understanding of service operations, business issues and best practices;

evaluate and define implications to IT Manages the budget for service operations, support reporting and forecasting activities Mentors and guides staff Manages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices Develops and communicates organizational objectives;

inspires and motivates team members to achieve results Performs other duties as assigned Complies with all policies and standards.

Requires a Bachelor's degree and 5+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

One or more of the following skills are desired:
Experience with Windows Server, Active directory, UNIX/Linux, Data Domain Storage, Net Backup and their uses in application hosting architecture, tools such as Solar Winds, Microsoft System Center or equivalent, current networking systems, ITIL framework and practices.

Ability to lead/manage others;
Collaboration and team building skills;
Effectively coaches and delivers constructive feedback;
Instills commitment to organizational goals;
Ability to communicate and make recommendations to upper management;
Effective conflict management skills;
Develops and delivers effective presentations;
Demonstrated negotiation skills.

ITIL Foundations v3 required;
Preferred:
Enterprise Software Asset Management and software licensing expertise Flexera or comparable SAM platform experience;
People leadership, coaching, and team development;
License optimization, compliance, renewals, and audit support;
Data analysis, reporting, dashboards, and data-quality management;
Process governance, controls, automation, and continuous improvement;
Cross-functional…