IT Business Analyst – Business

USC Finance's Business Services department is seeking an IT Business Analyst – Business Applications to administer and support enterprise Software-as-a-Service (SaaS) applications within its procure-to-pay (P2P) environment, including JAGGAER, Concur, and App Zen. Business Services supports the entire university through back‑office functions spanning procurement, accounts payable, corporate cards, supplier management, and related purchasing and payment activities. The department provides systems and infrastructure that enable USC's schools and administrative units to procure goods and services, manage expenses, and process payments in accordance with university policies and applicable requirements.

Reporting to the Senior IT Business Analyst, this position provides hands‑on administration and support for Business Services' enterprise applications, including application configuration, system monitoring, troubleshooting, testing, integrations, enhancements, and business process support. The role serves as a functional bridge among Business Services, campus users, USC Information Technology Services (ITS), and application vendors.

This is a remote opportunity. On rare occasions, the position may require on‑site attendance based on business needs. The university reserves the right to modify the work arrangement based on business needs.

This position offers the opportunity to take meaningful ownership of enterprise business applications supporting procurement and expense operations across USC. As a key member of the Business Services systems team, the IT Business Analyst – Business Applications will have a high degree of autonomy while partnering with university stakeholders, ITS, and solution providers to solve complex system and integration challenges. The role also provides exposure to evolving financial technologies and business processes.

This opportunity is well suited for an application professional who enjoys hands‑on system administration, problem‑solving, cross‑functional collaboration, and seeing the impact of their work across a large university environment.

• Administers, monitors, and supports enterprise SaaS and cloud‑based business applications, including serving as the system administrator for solutions within Business Services P2P portfolio, including JAGGAER, Concur, and App Zen.
• Monitors application health and error queues, investigates failed or stuck transactions, and helps ensure applications and integrated systems are operating and communicating effectively.
• Troubleshoots application, access, transaction, and integration issues.
• Investigates potential causes, develops proposed solutions, and coordinates issues through resolution.
• Prioritizes and responds to application support requests received through Service Now, email, and other support channels.
• Provides responsive support to users across the university.
• Administers application configurations and coordinates system enhancements, upgrades, testing, and other SaaS administration activities.
• Partners with USC’s Information Technology Services (ITS) organization, solution providers, consultants, and university stakeholders to investigate technical issues, support system integrations, and coordinate approved changes.
• Gathers and translates business requirements into application solutions that support established business processes and university policies.
• Develops test scripts, executes testing and user acceptance testing (UAT), documents results, and identifies and tracks defects through resolution.
• Identifies opportunities to improve and automate business processes and application functionality.
• Provides application guidance, training, and support to campus users…