Information Technology Helpdesk Technician

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Full Time Technical Grapevine, TX, US

2 days ago Requisition

About Us

McMillan James Equipment Company is a trusted HVAC manufacturer's representative, specializing in custom commercial heating, ventilation, air conditioning, and plumbing solutions across Texas. We provide expertly engineered solutions tailored to meet the unique needs of our clients. Behind every comfortable building we help bring to life is a team that takes care of each other, and that's where you come in.

Job Overview

We are looking for a dedicated, customer-focused IT Helpdesk Technician with 2 to 4 years of hands‑on technical support experience to manage daily IT operations across our four Texas locations. Operating in a full Microsoft ecosystem, this position provides direct, high‑touch support to over 200 internal users.

This is an ideal role for an ambitious support specialist who thrives on solving real‑world technical problems, taking ownership of user experiences, and maintaining consistent operational processes. If you are looking for a stable, long‑term opportunity (3+ years) where you can act as the core frontline support engine for a growing company, this position is built for you.

What You Will Do

• End-User & Systems Support:
  Serve as the primary point of contact for internal hardware, software, user account, and network connectivity issues across local and remote offices.
• Microsoft Environment Administration:
  Manage accounts, access permissions, and basic configurations within Microsoft Entra  (Azure AD), Microsoft 365, SharePoint, Teams, and Dynamics/ERP environments.
• Workstation & Hardware Management:
  Build, deploy, and maintain standardized PC images. Provision and manage hardware for new hire onboarding, offboarding, and routine equipment refreshes.
• Peripherals & AV Setup:
  Maintain and troubleshoot typical office equipment (printers, scanners, multi‑function devices) and manage audio/video setups for conference rooms, presentations, and corporate meetings.
• Infrastructure Support:
  Handle basic network cabling (low‑voltage runs/patching), assist with disaster recovery maintenance procedures, and support cloud‑hybrid infrastructure under the direction of the Director of IT.
• Operational Continuity:
  Maintain defined processes, follow documentation standards, and manage time independently to resolve issues efficiently. Infrequent overnight travel to office sites in Austin and San Antonio will be required.

Required Qualifications

• Experience Level: 2–4 years of active end‑user and enterprise technical support experience.
• Microsoft Ecosystem Proficiency:
  Demonstrated experience navigating and supporting Windows 10/11, Microsoft 365, Active Directory / Azure AD, SharePoint, and Teams.
• Customer-First Mindset:
  Prior work history demonstrating strong communication skills, empathy, and patience when supporting non‑technical staff.
• Workplace Presence:
  Ability to work 100% in‑office and maintain consistent attendance.
• Self‑Direction:
  Strong organizational skills and the ability to operate effectively with minimal daily supervision.
• Travel Flexibility:
  Ability to perform occasional, scheduled overnight travel to regional offices (Austin / San Antonio).
• Legal Authorization:
  Must be legally authorized to work in the United States without company visa sponsorship now or in the future.
• Organization:
  Strong ability to maintain and update department documentation, tickets and operational guides.

Preferred Skills & Certifications

• Experience supporting cloud‑hybrid enterprise systems, ERP systems, or CRM platforms (such as Microsoft Dynamics).
• Hands‑on familiarity with basic low‑voltage cabling, server rack patching, and physical network setups.
• Relevant technical education, Associate’s/Bachelor’s degree, or certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals).

What We Offer

• Annual bonuses and competitive annual raises
• Paid Time Off: 2 weeks of paid vacation in your first year.
• Health Coverage:
  Company-sponsored health insurance plan.
• Retirement: 401(k) program with company matching after one year of employment.
• Stability: A direct, long‑term career path within a stable, growing regional organization.