IT Technician

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

We are WAGI

WAGI is seeking a Full-time IT Technician I to join our IT Department. The IT Technician I is a customer service oriented role that provides technical support to users in an efficient and accurate manner. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This position is will solve technical problems and provide support for all assigned areas.

The role will provide technical support to practice offices, CBO and Physicians.

This position is a hybrid role with 3 days in office and 2 days working remotely (must be Washington based, see specifics below)

• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and system groups.
• Troubleshoot hardware, software, and network issues in person, remotely, and via phone
• Manage security options to maintain privacy, security, and regulatory compliance
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve user issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate support channel
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Actively coordinate with team members and other service support groups to effectively resolve incidents and requests
• Other duties as assigned

• An Associates Degree or equivalent and 1-4 years of experience in the IT or related field.
• Familiar with standard concepts, practices and procedures within a particular fields.
• Ability to multi-task.
• A certain degree of creativity and latitude is required.

• Support team training and documentation
• Knowledge of oral, written, and nonverbal communication skills and active listening to both technical and non-technical users.
• Works effectively and efficiently under pressure.
• Sets priorities, and manages time effectively.
• Ability to travel to office locations.

• Prolonged periods of sitting and performing duties including the use of computers
• Repetitive hand movements/typing
• May involve lifting, pushing or pulling equipment weighing up to 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This will be a Hybrid position with training conducted onsite in Fife, WA. Candidates must reside and work in Washington State and due to unique city ordinances that impact employers, WAGI does not allow anyone to work remotely from Seattle, WA. The following conditions must be met for interested candidates in their remote location:

• Minimum internet connection requirements and surge protection in your home
• A home work environment that allows you to work free from distractions and sources of background noise and free of potential hazards including tripping hazards, electrical hazards, etc.
• Ability to secure and protect WAGI supplied computer, phone, and systems and ensure protection of Personal Health Information (PHI)
• Though this position provides the benefit of telework, it does follow a standard schedule based on the hours of operation

Washington Gastroenterology has an…