Technical Training Senior Analyst

Job-ID Reference
26-28259

Technical Training Senior Analyst Certifications & Licenses:
Epic Credentialed Trainer certification in Ambulatory and/or Patient Access Schedule Notes:
Remote position. Schedule is Monday-Friday, core hours based on candidate time zone.

Job Summary Evernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements.

The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.

Key Responsibilities Training Delivery & Support
• Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.
• Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.
• Offer ongoing support and troubleshooting for Epic users post-training.
• May include travel opportunities to support in-person training for client installations.

Curriculum Development & Maintenance
• Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.
• Ensure training materials reflect current workflows, system enhancements, and best practices.
• Create job aids, quick reference guides, and e-learning content tailored to user roles.

Onboarding & Staff Development
• Assist in onboarding new staff by providing role-specific Epic training.
• Monitor training progress and ensure timely completion of required modules.
• Provide feedback and coaching to reinforce Epic proficiency.

System Enhancements & Upgrades
• Participate in Epic upgrade planning, testing, and go-live support.
• Contribute to discussions around system improvements and workflow optimization.
• Update training materials and delivery methods to reflect new Epic functionality.

Collaboration & Continuous Improvement
• Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.
• Gather feedback from trainees and stakeholders to improve training effectiveness.
• Stay current with Epic updates, certification requirements, and training methodologies.

Skills:

Required:

• Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.
• Experience delivering Epic training in a healthcare setting.
• Strong understanding of clinical and administrative workflows.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to work independently and collaboratively across teams.
• Strong organizational skills and attention to detail.

Preferred:
• Experience with virtual training platforms and instructional design tools.
• Familiarity with adult learning principles and e-learning development.
• Prior involvement in Epic upgrade cycles or system enhancement projects.

Education:

• Candidates must have Epic Credentialed Trainer Certificationo EPIC Credentialed Trainer Certification in Ambulatory and/or Patient Access is preferred.
• Bachelor's degree required.

EEO:“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”