Systems Administrator II - EHRA

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Recruitment Range: $81,504 - $94,000 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

Are you ready to take the next step in your career? We currently have an opening for a System Administrator II. The Enterprise Endpoint Management Operations unit is seeking a Systems Administrator II to provide Tier 3 systems administration, technical implementation, engineering, escalation support, and operational support for enterprise endpoint management and security services. The position supports Windows and Apple endpoint platforms, operating system management, cloud PC environments, endpoint security technologies, identity and device management services, and enterprise management applications supporting statewide agencies, state government entities, and mission-critical operations.

This position provides hands‑on technical administration and engineering of enterprise endpoint management and security platforms, with responsibility for configuration, integration, automation, monitoring, security controls, compliance, vulnerability remediation, and complex technical problem resolution.

• Provide Tier 3 technical administration, engineering, escalation, and problem-resolution support for complex endpoint management, endpoint security, systems administration, compliance, application deployment, cloud PC, and operating system issues.
• Administer, engineer, configure, integrate, optimize, and troubleshoot Microsoft Intune, Microsoft Defender, Bit Locker, Microsoft Autopilot, Windows 365 Cloud PCs, Entra , Apple device management, MDM/MAM, Tanium, Crowd Strike, Beyond Trust Remote Support, and related enterprise endpoint management and security platforms.
• Develop and implement endpoint configurations, security policies, compliance controls, automation, platform integrations, monitoring capabilities, and operational improvements across enterprise endpoint management and security technologies.
• Administer and technically implement Windows and Apple endpoint environments, including operating system deployment, security patching, upgrades, configuration management, compliance enforcement, security hardening, and lifecycle support.
• Develop and maintain Power Shell scripting, automation workflows, deployment procedures, configuration standards, technical documentation, and operational processes that improve endpoint security, reliability, and administrative efficiency.
• Perform enterprise platform monitoring, advanced troubleshooting, software deployment, performance analysis, vulnerability remediation, security hardening, compliance validation, endpoint health management, and…