Remote Bilingual Service Desk Analyst; English/Turkish
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, Technical Support
Location: City of Albany
CAI is seeking a bilingual Service Desk Analyst (English/Turkish) to provide Level 1 technical support. This part-time, remote role runs weekdays from 12:30am to 4:30am EST, serving English and Turkish-speaking users via phone, email or chat.
The ideal candidate has customer service experience and solid troubleshooting skills, with strong communication and documentation capabilities. Responsibilities include handling end-user IT requests, logging tickets, and escalating complex issues with clear
We are looking to fill the Remote Bilingual Service Desk Analyst (English/Turkish) position at CAI in City of Albany, NY, United States.
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If your experience matches this role, we encourage you to apply.
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The position is based in City of Albany, NY, United States.
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