Site Reliability Engineering; SRE) Manager

Position: Site Reliability Engineering (SRE) Manager
This role is four days onsite at either Seneca One Buffalo, NY location or Wilmington Center Wilmington, DE, location with the flexibility to work from home one day per week

Overview

The Site Reliability Engineering (SRE) Manager leads teams responsible for the reliability, availability, performance, and operational excellence of critical business applications and platforms. This role combines engineering leadership with deep expertise in production operations, observability, automation, incident management, and cloud technologies.

The SRE Manager partners with Engineering, Architecture, Infrastructure, Security, Product, and Business stakeholders to ensure systems are resilient, scalable, secure, and supportable. The role is accountable for driving operational excellence through automation, reliability engineering practices, and continuous improvement while developing high-performing SRE and Production Support teams.

Primary Responsibilities Reliability & Operational Excellence Define and execute SRE strategies that improve system reliability, availability, scalability, and performance.

Establish and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational health metrics.

Lead production readiness reviews, disaster recovery testing, resilience assessments, and operational risk mitigation activities.

Drive continuous improvement of application stability, service availability, and customer experience.

Incident & Problem Management Lead major incident response and escalation management for critical production issues.

Oversee root cause analysis (RCA) processes and ensure corrective actions are implemented and tracked to completion.

Drive reduction of recurring incidents through engineering improvements, automation, and proactive monitoring.

Provide executive-level communication during significant incidents and service disruptions.

Observability & Automation Establish monitoring, alerting, logging, tracing, and observability standards across supported platforms.

Lead implementation of dashboards and operational metrics that provide visibility into service health and customer impact.

Drive automation initiatives that reduce manual operational effort, improve recovery times, and increase engineering efficiency.

Promote Infrastructure as Code (IaC), CI/CD integration, automated remediation, and self-service operational capabilities.

Cloud & Platform Reliability Partner with Engineering and Infrastructure teams to support cloud-native and hybrid application environments.

Ensure applications are designed and operated using resilient, scalable, and supportable architectures.

Support modernization initiatives involving Azure cloud services, containers, APIs, microservices, and platform engineering practices.

Evaluate vendor platforms and third-party services to ensure reliability and operational readiness.

AI & Modern Operations Drive adoption of AI and Generative AI capabilities to improve incident response, troubleshooting, observability, and operational efficiency.

Identify opportunities for intelligent automation, anomaly detection, automated diagnostics, and AI-assisted knowledge management.

Promote responsible AI adoption aligned with enterprise security, governance, and risk standards.

People Leadership Recruit, develop, coach, and retain high-performing Site Reliability Engineers, Production Engineers, Automation Engineers, and Observability Engineers.

Establish career paths, skill development plans, and succession strategies.

Foster a culture of ownership, accountability, innovation, collaboration, and continuous learning.

Manage staffing, performance management, compensation recommendations, and organizational development activities.

Risk & Governance Ensure adherence to enterprise risk, cybersecurity, regulatory, and operational control standards.

Identify and escalate operational risks impacting critical services or customer experiences.

Support audits, regulatory reviews, disaster recovery exercises, and operational governance programs.

Scope of Responsibilities Leads teams responsible for:

Site Reliability Engineering (SRE)
Production Support Observability Engineering Incident Management Operational Automation Cloud Reliability Platform Operations Responsible for reliability and operational health across multiple applications, platforms, cloud services, and vendor-supported solutions.

Supervisory Responsibilities Typically manages 10-20 direct and indirect reports including SRE Engineers, Production Engineers,…