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Job Description & How to Apply Below
This role requires fluency in both English and French, along with a minimum of two years in technical support or similar customer service positions. Candidates should demonstrate strong problem-solving skills and a good understanding of the Windows 10 environment. You'll help clients troubleshoot issues effectively while contributing to the development of knowledge base articles.
Key Responsibilities:
• Provide technical support through various communication channels
• Analyze and monitor network problems effectively
• Document and track problem-solving processes diligently
• Apply diagnostic tools for troubleshooting support
• Collaborate during team meetings to enhance service delivery
Requirements:
• Degree or diploma in Computer Science, or equivalent experience
• Minimum 2 years in customer service or technical roles
• Exceptional bilingual (French/English) communication skills
• Attention to detail and research capabilities
• Experience in a collaborative team environment
Utilize your tech expertise and bilingual skills to create effective solutions for users at Compugen.
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