Job Description & How to Apply Below
Join Solink as a Technical Account Support Specialist in a remote position, supporting clients with technical issues. This role requires strong problem-solving skills and technical acumen to deliver excellence.
As a Technical Account Support Specialist, you will act as the primary technical contact for escalated issues and collaborate across teams including sales and customer success.
Your role will involve managing client communications, resolving software and hardware problems, and overseeing project progress, enhancing client relationships while ensuring service delivery.
Key Responsibilities:
• Serve as the main technical contact for client accounts
• Resolve software and hardware issues through client support platforms
• Maintain network devices and camera infrastructure
• Collaborate with different teams to meet client needs
• Track project progress and report outcomes
Requirements:
• Bachelor’s degree in Computer Science or IT
• 1-3 years in technical account management or support
• Strong technical background in software and hardware
• Proficiency in CRM and IT tools
• Excellent communication and organizational skills
Utilize your technical expertise and customer service skills at Solink to enhance client experiences.
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