Senior Delivery Lead; Remote

The Sr Delivery Lead is a critical member of the agile team and is responsible for facilitating the continuous delivery of value to Heinemann customers. This position is highly collaborative and requires coordination with development teams, technical leadership and business leadership. Primary responsibilities include sprint & release planning; maturing the team’s agile practices; managing inter-team dependencies and communicating progress to all stakeholders.

• Nurtures a culture of trust, transparency and accountability within and across teams through clear, repeatable, and measurable processes.
• Serves all members of the teams responsible for developing and delivering our products by:
  • Responding to internal and external inquiries in a timely fashion
  • Proposing and implementing process improvements
  • Anticipating and removing blockers
  • Coordinating communication within and across groups
  • Understanding commitments, targets, scope, investment, milestones, velocity, and capacity to forecast delivery timelines
  • Facilitating, documenting and communicating risk, trade‑off, and mitigation discussions at the appropriate junctures to inform and enable decision owners
  • Ensuring a comprehensive view of the team's work is documented and tracked
• Leads by example and serves as the owner of process by actively seeking opportunities to address pain points for internal stakeholders. This includes understanding the problem space, designing a solution, and prioritizing the work based on the value, impact, and effort.
• Proposes and implements process improvements and operational frameworks that enable the scrum team to reach their potential while satisfying business obligations and supporting organizational goals.
• Creates and manages information radiators that surface planned work, communicate progress, and support internal stakeholder needs.
• Collaborates with shared services and other internal teams to create statements of work, provide inputs to labor plans and budget reports, and manage vendors and other inter‑team dependencies.

• Decompose current and future work to the appropriate level of detail to establish shared understanding, support cross‑functional planning requirements, and remain flexible to changing market needs.
• Adopt Agile methodologies and best practices, regularly reviewing sprint outcomes to seek opportunities for improvement and inform future planning.
• Build a culture of trust and accountability by regularly completing sprint commitments and delivering incremental value to customers.
• Make connections across product, process, and delivery to create opportunities for collaboration in service of a consistent, seamless end user experience.
• Maintain focus on customer needs by incorporating user testing and feedback throughout the product development process.
• Observe, orient, decide, and act. Aggregate and learn from a variety of data to continuously improve outcomes for the business and our customers.
• Clearly define deliverables to set expectations, plan work, and allocate budget and resources within and across teams.
• Assess and communicate the value of our work to our customers.
• Maintain a transparent delivery process to ensure stakeholders can monitor progress.

• Prioritize what matters for student outcomes and continually keep the team focused on the goals
• Demonstrate transformative leadership skills to build great teams and foster a healthy, high‑performing culture of innovation, collaboration, and impact
• Build strong relationships with multiple stakeholders both within and across functions inside and outside the organization including suppliers, partners and customers
• Demonstrate strategic conceptual thinking coupled with a commercial and operational…