Service Desk Shift Lead; 2nd Shift Incident & Team Leadership
Sterling, Kenai Peninsula Borough, Alaska, 22170, USA
Listed on 2026-10-11
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IT/Tech
IT Support, HelpDesk/Support
Peraton is seeking a Service Desk Shift Lead to join our CAEIO program that supports the Department of State. The Shift Lead serves as the first contact for IT service events, providing Tier I support and real-time leadership on an assigned shift.
The role includes coaching a team of 10–20 analysts, managing incidents, and ensuring SLA/SLO adherence in a fast-paced environment. Onsite in Sterling, with potential remote work day pending manager approval.
We invite applications for the Service Desk Shift Lead (2nd Shift) – Incident & Team Leadership position located in Sterling, VA, United States.
Learn more about the Service Desk Shift Lead (2nd Shift) – Incident & Team Leadership role in the description above.
We appreciate your interest in this position.
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