Sr. Customer Identity Engineer; Remote

The Customer Identity Senior Engineer is responsible for building, maintaining, and operating the company’s customer identity platform. This role ensures secure, reliable, and scalable authentication and access services across multiple customer-facing products.

The Customer Identity Senior Engineer serves as the technical owner for customer identity lifecycle, authentication policies, and platform integrations. This position requires strong troubleshooting skills, scripting capability, and a service-oriented mindset to support business requirements, uptime, compliance, and product team enablement.

• Implement, configure, and maintain enterprise customer identity and access management (CIAM) services on Ping One, including authentication policies and DaVinci orchestration flows.

• Support onboarding of new applications, APIs, and services into the customer identity ecosystem.

• Manage platform lifecycle activities including patching, maintenance, and capacity planning.

• Develop and maintain operational runbooks, standards, and procedures for identity services.

• Build and maintain automation for customer account lifecycle and access provisioning workflows.

• Partner with product and development teams to establish secure integration patterns using OAuth2, OIDC, and SAML.

• Monitor and optimize authentication performance and error handling through data-driven insights.

• Serve as the escalation point for complex authentication and customer access issues.

• Lead incident, problem, and change management activities related to CIAM systems.

• Devise and propose CIAM strategy through stakeholder information gathering, monitoring of metrics, analysis of emerging threats, and understanding of best practice trends.