Desktop Support Engineer

Sinclair is Hiring! Join Our Team as Desktop Support Engineer

We are currently recruiting for Desktop Support Engineer at our Almere office in the Netherlands.

The Desktop support engineer will provide day-to-day IT support to Sinclair employees at the site and keep local IT hardware properly deployed, tracked, and maintained, with guidance from senior IT team members.

The ideal candidate will have:

• Diploma or degree in IT or related field

• 1–2 years of IT support experience; internship or helpdesk experience an advantage

• Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting

• Organised and detail-oriented, comfortable maintaining records in spreadsheets or an asset system

• Patient and service-minded, with clear communication for non-technical users

• Able to lift and move standard IT equipment

Location:
De Strubbenweg 17, 1327 GB, Almere

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

• Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines

• Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact

• Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy

• Own It! Be Accountable for your decisions, actions and consequences;
  Be Reliable to your customers and colleagues

End User Support

• First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals

• Log and update tickets clearly; elevate when an issue is beyond scope

• Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests

• Set up and check meeting room AV and video conferencing equipment

Hardware & Asset Management

• Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate

• Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns, prepare end-of-life kit for disposal

• Monitor spare stock and consumables; raise replenishment requests before stock runs low

• Log hardware faults, arrange warranty and repair cases with vendors, and track to closure

• Prepare and issue equipment for new joiners; recover and re-stock from leavers

Desirable:

Exposure to a ticketing or asset management system;
Active Directory basics;
CompTIA A+ or ITIL Foundation

• Competitive Salary

• Hybrid/Remote Work Options (if applicable)

• Career Growth & Learning Opportunities

• Health & Wellness Benefits

• Fun Team Events & Supportive Culture

• 25 vacation days

• 8% holiday pay

• Travel allowance based on €0,21 per kilometre

• Retirement savings plan

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.