Installation and Repair Technician

Our client is seeking a meticulous Installation and Repair Technician to join their team, focusing on delivering services remotely and occasionally on-site where necessary. This role requires you to guide clients through installation processes, troubleshoot issues via remote access, and perform complex repairs when required. You will be a key player in ensuring client satisfaction and system uptime, working with advanced technology from the comfort of your own home or a designated remote workspace.

This is an excellent opportunity for a self-starter who excels in a remote-first service environment.

• Provide remote assistance for the installation and setup of client systems and software.
• Diagnose and resolve technical issues through remote troubleshooting sessions.
• Guide clients step-by-step through repair processes, ensuring successful outcomes.
• Perform remote system updates, configurations, and maintenance tasks.
• Escalate critical or complex issues that require on-site intervention to field teams.
• Maintain accurate records of all remote support interactions and resolutions.

• Proven experience in a technical support, installation, or repair role.
• Strong understanding of hardware and software troubleshooting methodologies.
• Proficiency with remote access and diagnostic tools .
• Excellent communication and interpersonal skills, capable of providing clear instructions.
• Ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications in IT support or a related technical field are advantageous.

• Competitive salary with potential for remote performance bonuses.
• Fully remote work opportunity , offering maximum flexibility.
• Comprehensive medical, dental, and vision coverage.
• Allowance for home office setup and supplies.
• Access to online training platforms for continuous skill enhancement.
• A collaborative and supportive remote team culture.