Technology ; On-Site

At Dual Path Connected Solutions, we help senior living operators modernize technology across their communities through managed IT, networking, infrastructure, voice, and connected resident experiences.

For over 13 years, we’ve partnered with senior living organizations nationwide to simplify technology operations, improve reliability, and create better experiences for both staff and residents. We are headquartered in Phoenix and support clients nationwide through a highly collaborative, service-focused team.

We’re looking for a Technology Support I at a premier Senior Living Community in Dayton, Ohio, to help strengthen executive client relationships, guide long-term technology planning, and support strategic growth across the organization. This will be a short term role to support a transition of service providers and to help our on-site Technology Support.

Dual Path provides an upscale senior living community in the heart of Dayton, Ohio with a campus-wide network, phone, and television services. We are looking for an exceptional technologist to join us on-site full-time to help launch these new services. Once launched, this person will stay on as the community's technology support and provide day-to-day support.

This is not a break/fix position. Our team is committed to providing excellent service and compassionate support. How you support each resident will make a difference and will help their neighbor feel they can call you when they have a challenge, too.

We are looking for someone who is genuinely and exceptionally good with technology. Someone who has never met a device they couldn't figure out and who is equally good at discerning people who expect excellence.

You will be one of our on-site point people, with a full team to support these residents in your off-time as well.

• Deliver one-on-one, in-apartment support for Wi‑Fi, voice, television, and personal devices—on the resident's schedule, at the resident's pace.
• Onboard new residents and everything they move in with, from an iPhone to a home office to a full smart‑home setup.
• Run small-group training and office hours and translate technology into plain language without ever sounding like you are talking down.
• Support and mentor the residents' own volunteer technology group.
• Serve as an extra set of expert hands for the community's IT team.

• Exceptional with technology. You have deep, practical range and real curiosity. Unfamiliar hardware doesn't faze you; you read the manual, test, and solve it. This is a senior-level support role, and the technical bar is high.
• Hospitality-minded. You carry yourself like the best support at a five-star hotel. You are polished, discreet, unhurried, and you follow up before anyone has to ask.
• Gracious under pressure. Residents here have high expectations, and you love to rise to the challenge. You always listen first, then say honestly what you can do.
• Patient and warm with seniors. You can explain the same thing a third time as if it were the first, without jargon and without condescension.
• Credible with sophisticated residents. Many residents built this industry. You can hold a real conversation with a retired engineer and still be gentle with a resident who is new to a tablet.
• Easy to work beside. You will sit with a small IT team every day, and them should be glad you are there.
• Hands‑on. You are as comfortable with a punch‑down tool, a label maker, and a stack of boxes as you are with a laptop.
• Meticulous. Inventory, serial numbers, daily logs. Nothing goes missing on your watch.
• Steady on your own.
  
  You work without supervision, and you call our engineers rather than guess when something is past what you know.
• Discreet. You work inside people's homes and in…