Client Success Manager

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AZ, US, 85286

Requisition Number: 105883

Cybersecurity Client Success Manager

Location:

• This role is a remote work opportunity

Salary: 90,000.00 annually

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Cybersecurity Client Success Manager (CSM) is the strategic, client‑facing owner of the cybersecurity services relationship. This role ensures clients achieve measurable security outcomes from managed security, SOC, and advisory services by translating technical activity into clear business value, driving governance, and proactively managing risk, renewals, and escalations.

The CSM serves as the primary point of accountability for the client experience across the fullsecuritylifecycle, from onboarding and steady‑state operations through renewal and service evolution, while partnering closely with SOC, engineering, threat intelligence, andadjacentdelivery teams.

Key responsibilities include:

• Serve as the single point of contact and escalation owner for assigned cybersecurity clients,maintaining executive-level relationships and trust.
• Own the end-to‑end client lifecycle: onboarding, operational/delivery governance, renewal readiness, and service transitions or decommissioning.
• Lead structured Client Care cadences (monthly and quarterly), ensuring consistent agendas, follow‑through onaction items, and documented outcomes.
• Translate SOC and cybersecurity operations into executive‑ready reporting, including trends, investigations, risk posture indicators, and service performance metrics.
• Ensure clients understand how services contribute to risk reduction, compliance readiness, and overall security maturity.
• Partner with internal teams to define and track success metrics aligned to client goals.

• Act as the coordination point between clients and internal stakeholders (SOC analysts, threat hunters, security engineers, advisory teams, finance, and sales).
• Lead escalations calmly and decisively, reducing friction while protecting the client experience.
• Support expansion, renewal, and retention motions through proactive value articulation and risk awareness.
• Identify service gaps, process improvements, and opportunities to strengthen the client's security program.
• Contribute to the development of Client Success playbooks, dashboards, and standard operating procedures for cybersecurity services.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• 5+ years of experience as a Client Success Managerin Service Delivery, an Account Manager,Project Coordinator,orhasproven project management success within cybersecurity, managed services, or IT services.
• Strong understanding of SOC operations, incident response, threat monitoring, andsecuritydelivery models.
• Proven ability to…