Technical Support Engineer

# Technical Support Engineer Sigma New  York City, NYFull-time $90,000 – $115,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

Linked

InXSave image

Help Sigma customers resolve technical, business, and data issues with its analytics platform. You’ll troubleshoot SQL and performance problems, collaborate with product and engineering teams, and improve support tools and processes.
* Permanent* On-site
* 2+ years
* Bachelor's Degree### Skills and expertiseSQLquery performance troubleshooting query plan analysis data modeling

Snowflake Redshift Big Query GCP### Key responsibilities
* Diagnose and resolve complex customer issues with the Sigma platform.
* Work with development teams on diagnostic tools and service performance improvements.
* Coordinate issue triage across teams and improve support automation and processes.## How this job compares

Compared with 505 open mid-level customer success jobs on October 10, 2026.Pay:
This job pays $90K to $115K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 20% lower.

Similar open jobs:
We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.

Remote work:
This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.

AI in this role:
Low. The company works with AI, but AI is a small part of this role's daily work. The role supports customers using Sigma’s data analytics platform and focuses on SQL, data modeling, and troubleshooting. Although the company describes native AI in its product, the posting does not identify AI systems as a regular part of this support work.## Full description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.

You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
• You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups — backend, frontend, Dev Ops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.

Qualifications We Are Looking For
• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• SQL query performance troubleshooting and query plan analysis.
• Proficient in data modeling concepts.
• Ability to chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and…