Montreal Remote) Bilingual Automotive Accounting Specialist - Training and Implementation

Position: (Montreal Remote) Bilingual Automotive Accounting Specialist - Training and Implementation
Job Requirement(s)  Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month
Company Name  PBS Systems

Job Location  Remote - Montreal area
Job Type  Full-time, Permanent
No. Openings  01
Job Requirement(s)  Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month
Internal Job Title  DTO Trainer – Accounting
Reports To  Team Lead, DTO Accounting
Version française ci-dessous
You bring the automotive accounting experience - we teach the software.  PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role  As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support to new and existing customers in the Accounting module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.
This is a remote work opportunity based out of the Montreal and surrounding area.  50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities   Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Independently manage and deliver all assigned training sessions within primary silo
Become an independent install resource
Develop a thorough understanding of PBS software and related training processes
Respond promptly to internal and external training requests
Gain proficiency in data entry and other key operational tasks
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned
MUST HAVE Skills   Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in accounting
Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required
Additional Skills   Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training session is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
Hi…