Remote Tier 2 Technical Support Specialist
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-12
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Gradient is seeking a Technical Support Specialist, Tier 2, to join our Customer Experience team. You will handle customer issues requiring deeper troubleshooting, guide customers by phone, email, and SMS, and escalate to Engineering when needed.
This role is remote within the United States, with occasional onboarding visits to our San Francisco headquarters and possible travel thereafter. Weekend coverage may be required during peak periods.
We are currently recruiting a Remote Tier 2 Technical Support Specialist for our team in San Francisco, CA, United States.
Join Gradient and contribute to our ongoing work.
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This posting is for the Remote Tier 2 Technical Support Specialist role at Gradient, based in San Francisco, CA, United States.
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