Montreal Remote) Bilingual Automotive Accounting Specialist - Training and Implementation

Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month

PBS Systems

Remote
- Montreal area

Full-time, Permanent

01

Bilingual (FR/EN);
Travel within North America approx. 2 weeks per month

DTO Trainer – Accounting

Team Lead, DTO Accounting

Version française ci-dessous

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support to new and existing customers in the Accounting module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
• Independently manage and deliver all assigned training sessions within primary silo
• Become an independent install resource
• Develop a thorough understanding of PBS software and related training processes
• Respond promptly to internal and external training requests
• Gain proficiency in data entry and other key operational tasks
• Stay up-to-date and understand process documentation as departmental processes evolve
• Share knowledge across silos and contribute to team learning and development
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
• Support a collaborative and positive team environment
• Perform other duties and responsibilities as assigned

• Fluent in French and English (speaking, reading, writing)
• 1-2 years’ experience in a car dealership environment, with a focus in accounting
• Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training session is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skills
• Ability to multitask and prioritize
• Outstanding documentation abilities
• High school diploma